Phone Call Forwarding
These instructions and many more are found by selecting the Menu icon at the top left of Office Communicator, and selecting help, office communicator help, and call forwarding and voice mail.
1. Send Office Calls to another number
In Office Communicator, select the green phone icon in the upper right.
Select “Call Forwarding Settings”
Add your cell phone to the number list and click the radio button so all calls will be sent to your cell phone as well as your desk phone
Select the check box at the bottom that say s "Only apply these settings during my working hours specified in Outlook.
Recommendation: Set this only for specific periods of time. If Phone goes dead, it can cause all your messages to go to your cell phones voice mail.
2. Change your working hours
On Outlook, click on Calendar
On the Tools menu, click Options.
Click Calendar Options.
Under Calendar work week, in the Start time and End time lists, select the start time and end time of your work day. This is primarily used
3. Set phone use your Outlook Calendar
Back in Office Communicator, go to the top left “show menu” icon
Select Tools, Options, Personal
In the lower half of the dialog box, Select “Display my Outlook Out-of-office information …”
4. Set up your Team-Call Group
At the top of the Call Forwarding Settings Dialog Box there is a drop down box below the words “Do the following when I get calls.
Select “Ring me and my team-call group.”
To set up your group simply click on the Add button and you can add anyone in your contacts. You can only use contacts that have been enabled for Enterprise Voice.
5. Set up your Delegate Group
Follow the same directions in “4” except select “Ring me and my delegates.” Then add the person(s) you wish to receive your calls, as delegates. You can apply this to occur only during your working hours or leave that blank.
6. Forwarding Live Calls
When call comes in you have, three options: On phone screen, Answer, Redirect and Voice Mail.
Select Redirect to send call to an alternate phone; Select Voice Mail to send to voice mail
(If your phone is set to ring your cell phone it will ring your cell phone instead of redirecting)
Select Answer: new buttons appear on the phone screen: New Call, Transfer and Conference and End Call.
